Frequently Asked Questions
Below are the most common questions we hear from DSPs and delivery associates evaluating Hublix. Click a question to reveal the answer in the accordion component.
Subscription basics
From Sunday 16 November 2025 you need an active subscription to sign in and use Hublix. The app remains free to download, but platform access requires £4.99 per week.
The £4.99 base cost is a legitimate business expense. At the 20% tax rate you receive £1/week in tax relief, making your effective cost £3.99/week (about 52p per day). General information, not tax advice—confirm with HMRC or your accountant.
The first charge runs on Thursday 13 November 2025 for week 47 (Sun 16–Sat 22 Nov). After that, the charge runs every Thursday for the upcoming week.
Visa, Mastercard and American Express debit or credit cards. Payments are processed securely by Square (PCI DSS Level 1) under a Continuous Payment Authority (CPA). Your first charge may require 3-D Secure (SCA) authorisation.
Yes. Hublix stores only the last four digits and expiry date. Full card numbers never touch Hublix servers; Square handles them with bank-level security. You can withdraw CPA consent or cancel anytime to stop future charges.
You receive a grace window: Thursday failure → fix by Saturday night. If unresolved by Sunday 00:01, access pauses until payment clears. Update your card to regain access immediately.
Yes. Cancel in your hublix.ai subscription settings; access continues until the end of the paid week. Reactivate in minutes when you return, with all data preserved.
Value and ROI
You are investing in the management platform that keeps your self-employed business profitable, compliant and tax-optimised. £4.99/week secures financial tracking, KPI visibility, MTD compliance, document automation, incident protection, communication and vehicle tools.
Headline cost: £19.96/month. Tax relief at 20% ≈ £3.99, so your effective cost is about £19.63/month (52p/day effective after tax). Typical monthly value delivered: £300–£750. Net monthly benefit: £235–£755 (roughly 10–20%+ of earnings). General information, not tax advice—confirm with HMRC or your accountant.
Headline cost: £19.96/month. Tax relief at 20% ≈ £3.99, so your effective cost is about £19.63/month (52p/day effective after tax). Typical monthly value delivered: £300–£750. Net monthly benefit: £235–£755 (roughly 10–20%+ of earnings). General information, not tax advice—confirm with HMRC or your accountant.
Van hire, fuel, insurance and phones cost far more and still rely on Hublix to keep everything organised. Hublix is the smallest expense with the highest return—and the only one that increases your earnings.
The £4.99 base cost is fully deductible. Hublix also tracks mileage, phone usage, supplies and professional services so you capture £500–£1,500 in deductions many Service Providers miss. Accountants spend 2–3 fewer hours per return, saving £200–£450 in fees. General information, not tax advice—check HMRC or your accountant.
Business & employment
Because you are self-employed. Business owners choose their tools, pay for them, claim the tax benefit and keep the entire efficiency gain. If the DSP paid, you would lose the tax deduction and the control over your own data.
All your data—financial history, invoices, performance scores, documents, MTD records—remains yours. Export it anytime and take it to another DSP. Hublix preserves your professional track record.
No subscription = no Celerity system access = no service blocks via Celerity. Without those routes your income from that DSP stops. It is as essential as having a van, fuel and insurance.
Practical questions
Replicating Hublix manually requires 15+ linked spreadsheets, daily data entry, formula maintenance, no real-time updates, no document storage and no communication tools. It consumes 10–15 hours/month and invites costly mistakes. Hublix automates all of it for £4.99/week.
Yes. DPD charges for PDA devices, Yodel for depot/equipment fees, Evri for franchise costs, Amazon Flex for vehicle, insurance and phone. Hublix delivers more value than alternatives at a fraction of the price.
Real-time earnings dashboards, cash-flow visualisation, invoice archives, deduction transparency, KPI tracking, schedule visibility, vehicle checks, incident reporting, integrated tickets to every department, document management, expiry alerts, DVLA integration, HMRC-ready exports and Amazon-compliant evidence packs.
Yes. As a self-employed contractor you choose the clients whose conditions you accept. DSPs can set requirements (vehicle type, insurance level, safety equipment, software). You choose to work with them because the business terms make sense.
Technical & security
No. Setup takes two minutes. Daily use takes two to five minutes. If you can use WhatsApp, you can use Hublix. In-app guides, WhatsApp support (+44 2081 913505), email support and your OSM are ready to help.
Yes. Vehicle inspections and incident reports queue offline and sync later. Essential functions operate on low bandwidth, and data syncs when Wi-Fi or better signal returns.
Payments run through Square (PCI DSS Level 1). Data is encrypted, secured via HTTPS and protected with biometric login. You control your data under UK GDPR and can export or delete it.
Your data remains yours. Terms guarantee exportability, records are backed up, and the platform is operated by an established DSP leader with thousands of daily users and deep integrations.
Making Tax Digital
MTD is rolling out for self-employed people. Keeping digital records aligned with HMRC guidance avoids costly mistakes and penalties.
Hublix automatically records income, categorises expenses, tracks mileage, stores receipts, and generates HMRC-ready exports. It slashes accounting time from days to hours and avoids costly penalties.
Others
Yes. Every workflow—driver onboarding, vehicle inspection, incident reporting and data retention—follows Amazon’s latest DSP programme requirements. We adapt the platform with each new policy update so you don’t have to.
Any Android (8.0+) or iOS (14+) smartphone. The app is optimised to run smoothly on mid‑range handsets with intermittent connectivity.
A typical 75‑driver depot can be live in under 7 days: upload your driver list, invite via SMS/email, and start using AI inspections on day one. Larger, multi‑site roll‑outs follow a phased schedule with a dedicated success manager.
All data is encrypted in transit (TLS 1.2+) and at rest. We’re hosted on AWS UK/EU regions, follow ISO 27001 best practices and offer role‑based access controls plus audit logs.
Enterprise plans include secure REST APIs and webhooks. Popular integrations today include Sage, QuickBooks, Samsara and Verizon Connect—plus custom connectors on request.
The app stores inspections, routes and incident data offline and auto‑syncs when connectivity returns. Your compliance trail stays intact.